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Customer Service: Books & e-Books

A Research Guide for Students interested in Customer Service resources.

Search Library Resources - Primo VE

Tips for searching

Type keywords in the search field to find books that you are looking for.

If you get too many results, try using the Refine my Results bar on the left to receive more accurate results.

If you cannot find the book that you need from one of our libraries, try searching libraries statewide through UBorrow. Once you perform a search, there will be a link in the upper right hand corner.


E-books are books that have been downloaded into the library catalog for increased access.  They contain all of the content of a regular book.  E-books contain many useful features that make them easier to use than print books.  Such as:

  • You can access them whenever you want, whether or not the library is open.
  • While your session may expire with an e-book, you can always renew it.
  • Many e-books have a table of contents which allows you to jump to whatever chapter you are interested.
  • E-books have a search bar which allows you to search a word, phrase, or a few words. The search will give you every time the word has been used in the book and will take you directly to those pages.


To learn how to download ebooks onto your computer or tablet see our research guide on the topic here.

Finding Customer Service Books at PHSC

The Library's Books are shelved according to the Library of Congress' classification system.  

Want to browse the shelves?

You can find Customer Service resources mostly concentrated in area HF.

HF1-6182 Commerce

HF294-343 Boards of trade. Chambers of commerce. Merchants' associations

HF1014 Balance of trade HF1021-1027 Commercial geography

HF1040-1054 Commodities. Commercial products

HF1701-2701 Tariff. Free trade. Protectionism

HF3000-4055 By region or country

HF5001-6182 Business

HF5381-5386 Vocational guidance. Career development

HF5387-5387.5 Business ethics

HF5410-5417.5 Marketing. Distribution of products

HF5419-5422 Wholesale trade

HF5428-5429.6 Retail trade

HF5429.7-5430.6 Shopping centers. Shopping malls

HF5437-5444 Purchasing. Selling. Sales personnel

HF5446-5459 Canvassing. Peddling

HF5460-5469.5 Department stores. Mail order business

HF5469.7-5481 Markets. Fairs

HF5482-5482.4 Secondhand trade

HF5482.6-5482.65 Black market

HF5484-5495 Warehouses. Storage

HF5520-5541 Office equipment and supplies

HF5546-5548.6 Office management

HF5548.7-5548.85 Industrial psychology

HF5549-5549.5 Personnel management. Employment management

HF5601-5689 Accounting. Bookkeeping

HF5691-5716 Business mathematics

HF5717-5734.7 Business communication

 HF5735-5746 Business records management

HF5761-5780 Shipment of goods. Delivery of goods

HF5801-6182 Advertising

Reading LC Call Numbers

  • describes the subject arearead in alphabetical order
  • 66 -  describes the topic:read as a whole number
  • B634- describes the author's last name or title of work: read in alphabetical order, then the number as a decimal
  • 1999  - date of publication:read in chronological order